You want to know what customer service is? It’s solving a problem. Not talking about it. Not “looking into it”. Not telling me why it’s a problem. Solving it. Yet again I have gotten off the phone (the PHONE — do you know what it takes to get me on the phone, even for my mother?) and … Continue reading The truth about customer service.
Curiosity is exhausting. It’s so earnest and inquiring all the time. It never stops. Sometimes you want it to just dial it down a bit so you can get some work done. At some point you need efficiency and process to take over. They know how to take what’s working and really get things done. … Continue reading Curiosity vs. efficiency
The whole world lies ahead of you with none of the reassurances of the past. And even when you make the first steps, there is such little reassurance from anyone that what you’re doing is the right thing. That this gut-wrenching, heart twisting effort is even valued by anyone. You have nothing but faith and … Continue reading Starting is the hardest part.
“You’re so brave for starting a company.” When I hear someone say this, I’m always so torn. On one hand, I’m flattered — who doesn’t want to feel brave? But on the other hand, I know what true bravery looks like and it makes me feel like an imposter because I think start-ups are many things, but … Continue reading The face of true bravery.
It’s 11pm and it’s been a long day. But my work is not yet done. Because it’s the first of the month and that means Investor Update time. It’s one of those things that is like flossing – I know its benefits and I know that I should. It’s just that I can also find … Continue reading Why I do investor updates for me more than you.
Yesterday morning my daughter woke up, a red scratch outside her eye. I noted it but chalked it up to some minor mid-sleep self-inflicted injury. By mid morning though, her eye had swollen and we thought it must have been a bug bite. By this morning though, as I checked her before I headed to … Continue reading How fortunate are we.
The hardest part of start-ups is not knowing what direction you’re supposed to be headed in next. Everything sounds reasonable, especially the rational options. The only problem is, if the rationale solution worked, then somebody would have built it by now. Somehow, something is missing. And that’s what we’re on this elusive journey for … Continue reading You're not wrong. But you're also not right.
I love building. Dreaming and then creating. I think it’s why I love startups so much. This whole process of seeing opportunities for improvement in some way and creating a solution. Then testing and iterating and seeing if it works for more and more people. The challenge is, no matter how hard you try, it’s … Continue reading Don’t build a product. Solve a problem.
I learned my most important lesson in faith when I was 8 years old. I was sitting in the back seat of my grandfather’s big, white Ambassador as my cousin drove my mum and I through the streets of Nadiad, my parents’ small hometown. It had just turned night and the streets were teaming with … Continue reading What driving in India taught me about faith – in self and in fate.
I hate making mistakes. I always have. All my life I’ve worked to have the right answer, to be safe, to work in the space that I knew I could be good and right and effective. Until I decided to start a start-up. Now I’m making mistakes left and right. Because I don’t know what … Continue reading When you make a mistake, don’t feel bad. Get mad.