Like most, radio used to be my personal soundtrack growing up and like most, I eventually grew to get frustrated by its primitive experience, especially in face of the iTunes and Spotifys of the world. I mean, how could it compete with the access and quality of on-demand songs – exactly what and when you … Continue reading Revelation by radio – the isolating price of personalization.
You want to know what customer service is? It’s solving a problem. Not talking about it. Not “looking into it”. Not telling me why it’s a problem. Solving it. Yet again I have gotten off the phone (the PHONE — do you know what it takes to get me on the phone, even for my mother?) and … Continue reading The truth about customer service.
Curiosity is exhausting. It’s so earnest and inquiring all the time. It never stops. Sometimes you want it to just dial it down a bit so you can get some work done. At some point you need efficiency and process to take over. They know how to take what’s working and really get things done. … Continue reading Curiosity vs. efficiency
The whole world lies ahead of you with none of the reassurances of the past. And even when you make the first steps, there is such little reassurance from anyone that what you’re doing is the right thing. That this gut-wrenching, heart twisting effort is even valued by anyone. You have nothing but faith and … Continue reading Starting is the hardest part.
“You’re so brave for starting a company.” When I hear someone say this, I’m always so torn. On one hand, I’m flattered — who doesn’t want to feel brave? But on the other hand, I know what true bravery looks like and it makes me feel like an imposter because I think start-ups are many things, but … Continue reading The face of true bravery.
It’s 11pm and it’s been a long day. But my work is not yet done. Because it’s the first of the month and that means Investor Update time. It’s one of those things that is like flossing – I know its benefits and I know that I should. It’s just that I can also find … Continue reading Why I do investor updates for me more than you.