The troubles of explaining hate to a 4 year old.

Bug: “Mama, what does that sign say?” Me: “Love Trumps Hate.” Bug: “Oh. Well, we’re not supposed to say “hate” are we?” Me: “…. … No bug. You’re right. We’re not supposed to say hate.” Bug: “And why is everyone holding a sign?” Me: “Well honey, everyone here is saying you’re (pause, collect thoughts)… supposed … Continue reading The troubles of explaining hate to a 4 year old.

Customer service ain't pretty.

People talk about customer service like it’s this beautiful, shiny thing. Pleasant and friendly, with an accommodating smile on it’s face. It’s not. Real customer service – the kind that makes a difference – is ugly and hard-working and a get-er-done sort. It’s resourceful and unyielding and never stops trying. It’s not pleasant at all … Continue reading Customer service ain't pretty.