the lost gravity of photos: why we need to embrace the imperfections of our pictures

<p>I can still see it. My chubby dimpled hands gripping tightly onto the swaddled bundle that is my infant brother. His face contorted in a screaming rage. My tentative smile looking proudly at the camera.</p> <p>The image is one of my clearest memories of my middle brother and I.</p> <p>Of course I don’t remember the … Continue reading the lost gravity of photos: why we need to embrace the imperfections of our pictures

Now this is what seamless user onboarding looks like

<p>Everyone loves to say their product is focused on customer experience. But what does that mean? And really, who’s going to say, nah, that making-customers-happy-stuff, that’s not really for me.</p> <p>Nobody. Ever.</p> <p>But incredible customer experience is also incredibly difficult to pull off. Because it is the sum of a million minute decisions that come … Continue reading Now this is what seamless user onboarding looks like

having the courage to be wrong with grace

<p>My heart rate spikes, my palms sweat, my mind races.</p> <p>I feel myself closing up, getting defensive, getting ready for a fight. </p> <p>That's what being wrong does to me.</p> <p>I immediately search for excuses, reasons for my failure to explain away the misstep.</p> <p>All so I can keep my pride intact. All so I can … Continue reading having the courage to be wrong with grace

The three most empowering words a manager can utter

<p>“It’s your call.”</p> <p>Seriously. That’s it.</p> <p>In these three words I’m sure resides reams of expert analysis by the psychologists, HR leaders and productivity pundits.</p> <p>But at its core – this phrase makes you feel empowered, capable and in control. And isn’t that all any of us are looking for from our careers? The ability … Continue reading The three most empowering words a manager can utter